Store Return Policy

Liquidating

Liquidation/Refund Policies

How do I Liquidate Precious Metals with Superior Gold Group?

 After you've opened an account with our company, you may place a trade. Bullion must be received, inspected and accepted by Superior Gold Group prior to executing a trade.

1. A Superior Gold Group representative can assist you with shipping bullion to Superior Gold Group. A standardized packing slip is available. It provides shipping instructions and ensures that your bullion is processed promptly and accurately.

2. Call Superior Gold Group's commercial trading desk at (888) 969-6465 and ask for your AE that opened your account. All calls are recorded for quality assurance and security.

3. Discuss product receipt and prices.

4. Confirm: A Superior Gold Group AE will quote you a price for a specific product and quantity. If the price is acceptable to you, you may place your sell order and "fix" the price. You must ship your gold or commodities to us the same day and they must be received by Superior Gold Group within (3) three business days to honor the transaction. The AE will provide you with a transaction number.

5. Complete: Superior Gold Group will make payment to you by bank wire or check by mail. Superior Gold Group will provide you with a Transaction Confirmation number detailing your trade.

6. Refund Policy:

• 1. No Refunds Except as to Counterfeit Coin(s). Superior shall not be obliged to accept returns of any coin(s) for refund other than counterfeit coins returned in their original holders within one year of purchase. In such event, Superior’s liability to Customer shall be limited to refund of the purchase price or replacement of the coin(s) in Question. Superior expressly disclaims any further liability to Customer, including any liability for lost profits or consequential damages. In no event will Superior be liable for a replacement or refund of the purchase price for any coin purchased by Customer if more than one year has elapsed since the date of purchase regardless of when Customer became aware of the claim.
• 2. Replacement of Numismatic Coin(s). Any Numismatic Coin may be replaced with any other Numismatic Coin of equal or greater value for any reason whatsoever within fifteen days of receipt of the Numismatic Coin by Customer; provided that the returned Numismatic Coin has not been removed from its original holder and is returned in the same condition as when it was shipped by Superior.
• 3. Bullion. ALL BULLION TRANSACTIONS ARE FINAL UNLESS THE ITEM HAS BEEN PROVEN TO BE FALSE BY A COMPETENT AUTHORITY.

7.  Right to Cancel: Superior Gold Group LLC (SGG) reserves the absolute right to refuse and/or cancel an order placed online (SGG Online Store) within 72 hours from the date of the transaction.  Refusing or canceling an order placed online can be for any reason whatsoever, including but not limited to computer-related problems or sudden volatile movements in the precious metals markets.   Please note that the order you have placed is a binding contract to purchase goods.  Therefore, it is the customer’s responsibility to seek information on order status and delivery of purchased product.

8. Ask/Bid Disclosure: Superior Gold Group enters into all disclosure contracts for the purpose of avoiding confusion. All spread or gross profit disclosures Superior Gold Group makes are neither required by law or the industry, we do them for the satisfaction of our customers. We believe these disclosures are what sets us aside from our competition.

 We will continue to disclose our fees and spreads in all the information sent to customers, on our web site, through recorded transaction confirmations and in a disclosure statement at the bottom of every invoice. The ask/bid spread will be confirmed upon making a transaction with Superior Gold Group, if not before.